What is the Difference Between Traditional IT Support and Managed IT Support?

What is the Difference Between Traditional IT Support and Managed IT Support?

IT Helpdesk Support

The difference between traditional and managed IT support is quite substantial. [object Object] What is the Benefit of Investing in IT Support and Services? . Traditional IT support involves a reactive approach to resolving technical issues, with customers typically contacting a technician when an issue arises. Managed IT support, on the other hand, takes a proactive stance, striving to forestall problems by providing ongoing monitoring and maintenance of systems.

What is the Difference Between Traditional IT Support and Managed IT Support? - IT Asset Management

  1. Hardware & Software Procurement
  2. Endpoint Security
  3. Wireless Network Solutions
  4. Database Management


Traditional IT support focuses mainly on responding to immediate needs; whereas managed IT services provide long-term solutions for businesses that prioritise efficiency and security. With traditional IT support, technicians work on demand to resolve existing problems; however, with managed IT services there is regular maintenance in place that helps avoid any sudden issues arising in the first place. Network Security

Further still, traditional IT support generally offers limited scalability in terms of customer service options such as call centre availability or remote access capabilities. IT Strategy Planning IT Helpdesk Support On the contrary, managed IT services are equipped with more expansive offerings such as automatic system updates and 24/7 customer service assistance.

Overall, it's clear that there are distinct differences between traditional and managed IT support - from the scope of services provided all the way down to cost effectiveness.

What is the Difference Between Traditional IT Support and Managed IT Support? - Network Security

  1. IT Asset Management
  2. Hardware & Software Procurement
  3. Endpoint Security
  4. Wireless Network Solutions
Whereas traditional services offer short-term solutions for problem solving, managed services provide an extensive range of preventative measures that ensure optimal performance throughout your business operations.